Returns and Exchanges
We offer a 14 day returns policy if the goods are faulty.
Due to hygiene reasons we cannot accept returns for any lingerie that comes into contact with the genital region. We can offer a return service for incorrect sizes on nightdresses and robes however they must be unworn and still on the original packaging with any labels attached. Please Note: Discontinued products are NOT eligible for return or refund.
We do not offer a free returns service therefore any costs would be at the expense of the customer. When ordering please be certain to carefully check the size and colour as we do have the right to refuse refunds or exchanges for these reasons.
Here to help
We’re happy to help with any size or colour queries you might have prior to placing your order. If you are un-sure please ask us.
Returning an item
In the rare circumstance that you wish to request a return for an item, please follow the below guidance.
In accordance with your cancellation rights and returns and refunds, you must make a claim for damages or shortages in writing to The Lingerie Shop within 24 hours of receipt.
We cannot accept returns if:
• Merchandise was shipped in perfect condition and in accordance with your instructions.
• Styles have been discontinued.
• Merchandise is soiled or otherwise unsaleable.
• Merchandise is not in original unbroken packaging as shipped.
Damaged parcels must be signed for as ‘damaged’.
No returns may be made without prior written authorisation.
In the unlikely event of an order going missing in transit we will require to be notified of this in writing with the following details.
Your Account name
The Lingerie Shop Order number
Order Tracking details
We will then contact the delivery company on your behalf and follow their guidance and procedures in order to resolve the issue. We would need a full resolution from the delivery company before any order replacement orders or refunds are issued.